If you serve customers and you want them to keep coming back to buy more then the best way to ensure that is by delighting them. Customers that are delighted will want to come back to be delighted again.
How can we create customer delight?
By making your customer feel special from the first contact:
- Address them by name
- Be enthusiastic
- Make a joke
- Smile big
- Have fun
- Be different
- Change the experience
Spend a few minutes thinking about how you can use your personality to make every customer feel special.
Your customers pay your salary. You want them to keep coming back, Francois!
Affirmations:
I delight my customers
My customers keep coming back
I make each person feel special
Be all you can be, Francois.
No comments:
Post a Comment